Refund Policy
Last updated: July 25, 2026
We want you and your companion to be delighted. If something isn't right, here's how we make it better.
Return Window
Unworn, unused items in original packaging may be returned within 30 days of delivery for a full refund. Perishable goods (treats, food) and custom apparel are final sale unless defective.
How to Start a Return
Email hello@simplypetastic.com with your order number and the item(s) you'd like to return. We'll send a return authorization and instructions.
Refund Timing
Once we receive and inspect your return, refunds are issued to the original payment method within 5-10 business days.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days with a photo and we'll send a replacement or issue a full refund — no return needed in most cases.
Local Maker & Custom Items
Products sold by local makers follow the maker's return terms where stricter; custom and personalized items are non-refundable unless they arrive defective.
Shipping Costs
Return shipping is the customer's responsibility unless the return is due to our error or a defective item.
Exchanges
Need a different size? The fastest path is to return the original item and place a new order.
